Shipping policy

At Shape X, we are committed to delivering your fitness products quickly, safely, and reliably across Pakistan. Please review our shipping policy for complete details about order processing, delivery timelines, and shipping charges.

1. Order Processing Time

  • All orders are processed within 1–2 business days
  • Orders placed on weekends or public holidays will be processed on the next working day
  • You will receive a confirmation message once your order is successfully placed

2. Delivery Time

We aim to deliver your order as quickly as possible:

  • Major Cities: 2–4 business days
  • Other Ω…Ω†Ψ§Ψ·Ω‚ (Areas): 3–6 business days

Delivery times may vary depending on your location and courier service availability.

3. Shipping Charges

  • We offer flat shipping charges or free delivery on selected offers
  • Shipping cost (if applicable) will be shown at checkout before order confirmation

4. Cash on Delivery (COD)

For your convenience, Shape X offers:

  • Cash on Delivery (COD) all across Pakistan
  • Please ensure you have the exact amount ready at the time of delivery

5. Order Tracking

Once your order is shipped:

  • You will receive a tracking number via SMS or email
  • You can track your order through the courier service website

6. Delays & Issues

While we strive for timely delivery, delays may occur due to:

  • Weather conditions
  • Courier service issues
  • High order volume

Shape X is not responsible for delays caused by third-party courier companies, but we will always assist you in tracking your order.

7. Incorrect Address

  • Please ensure your shipping details are accurate
  • We are not responsible for orders delivered to incorrect addresses provided by the customer

8. Failed Delivery Attempts

  • If the customer is unavailable at the time of delivery, the courier may attempt redelivery
  • Repeated failed attempts may result in order cancellation

9. Damaged or Open Parcels

If your parcel appears damaged or opened:

  • Do not accept the package
  • Contact us immediately with details

10. Contact Us

For any shipping-related questions or concerns, feel free to reach out:

πŸ“§ Email: support@shopx.online