Refund policy

At Shape X, customer satisfaction is our top priority. We are committed to providing high-quality fitness products that help you achieve your health and wellness goals. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns Eligibility

You may request a return under the following conditions:

• The item must be unused, unworn, and in its original condition
• The product must be returned in original packaging with all accessories included
• Return request must be made within 7 days of delivery

We do not accept returns for:

• Used or damaged items (unless received defective)
• Items without original packaging
• Clearance or discounted products (if applicable)

2. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with:

• Clear photos or videos of the issue
• Your order number

We will arrange a replacement or refund after verification.

3. Refund Process

Once we receive and inspect your returned item:

• You will be notified about the approval or rejection of your refund
• If approved, your refund will be processed within 5–7 business days

Refund methods may include:

• Bank transfer
• Easypaisa / JazzCash (for Pakistan customers)

4. Exchange Policy

We offer exchanges only in case of:

• Defective products
• Wrong item delivered

To request an exchange, email us with your order details.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Shipping charges are non-refundable

6. Order Cancellation

• Orders can be canceled within 12 hours of placing the order
• Once shipped, orders cannot be canceled

7. Contact Us

For any return, refund, or exchange request, contact our support team:

📧 Email: support@shopx.online